- While providing unconditional satisfaction to our guests, we also have the mission of contributing to the national economy and tourism sector in our region, with our innovative and entreppreneurial approach.
- Providing a reliable , honest and visible pension service without conceding from legal,academic and ethnical principles,
- By using training,evaluating and recruitment techniques consistently to provide a management and operating system that renews and progresses simultaneously.
- Generate solutions in order to provide a high quality service that implements itself consistently, to be a leader and a dominant brand in the region.
- Obey National and International Laws, as the Corporation and personally,without conceding from the legal , academic and ethical principles provide a high Quality service and a reliable ,honest and visible pension service to our guests and our personnel.
OUR QUALITY POLICY
The main principles of our Quality and Management Philosophy is;
- To constitute a service mentality concentrated on the ‘Satisfaction of the Guests and the Personnel’, based on the Quality Management,
- System accredited by the ISO standarts,
- Using , evaluating and recruitment techniques consistently to establish a model management and operational system,
- To train and improve ourselves consistently.
- To keep Turkish hospitality
- To offer excellence at service
- To inspire the team soul to our personnel
- To prepare a friendly, friendly and transparent working environment and to provide service in this direction,
- To make continuous improvement and development activities for quality service,
- To provide training for continuous improvement and development,
- Adopting the priorities of our guests as our own priorities,
- Developing product and service qualities in line with guest expectations,
- To take care to produce and present in internationally accepted hygiene and sanitation standards,
- To follow developments and innovations in service sector and technology,
- To ensure reliability and loyalty,
• To be innovative and pioneer in the region we are in.
Garden Of Sun has regarded the environmental protection policy as an effective element for all kinds of activities for a viable and developing future and has devoted a special importance to the Environmental Management System in order to minimize the possible damages to the bottom of all of its activities.
Along with this opening, it acts according to all laws and laws of the Environment. The environmental factor is always taken into consideration in the activities to be carried out. Energy-saving measures such as electricity, water and fuel, which are important elements, are taken safely. It determines activities that will bring down the worst by planning in advance the damages that might happen to the neighborhood in the operations to be done. Contributes to the training of the individual by overcoming the importance of environmental policy to every new participant. It contributes to the development of planned studies by working together with other organizations that come together for this purpose. It is ensured that the solid and liquid wastes produced as a result of the production activities are brought into the environment in accordance with the laws and regulations. All chemicals used for cleaning and disinfection are properly disposed of.
COMPLAINT MANAGEMENT POLICY
“Every criticism is a gift for us.”
GARDEN Of Sun Hotel aims to carry unconditional guest satisfaction to the highest level with its innovative and entrepreneurial approach towards its mission.
The Garden Of Sun Hotel looks from the guests’ point for best satisfaction every day. Innovative, creative and solution-oriented approach and continuous measurement and improvement mechanisms are used.
Based on ISO standards, it uses a quality management system and operating system that adopts a service approach focused on the satisfaction of its guests and employees. In this direction, your complaints, satisfaction and suggestions are; listening, seeing with our guests eyes, researching, producing fast and effective solutions, improving, measuring efficiency, making guest feedback, and completing guest complaints are application steps of our complaints management policy. Any kind of criticism of our guests is a gift for Garden Of Sun Hotel. Because you are special to us.